Terms and Conditions
Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our site.
Eligibility Requirements
You must be at least 18 years old (or the age required in your jurisdiction) to access and play on our platform. You will need to provide proof of age if requested by us or when accessing certain features or promotions.
Minimum Age Requirements
The minimum age for playing on our site is 18, but we reserve the right to ask you to verify your age further at any time. If you are under 25 years old and gamble regularly, you may be entitled to help through Gamblers Anonymous Canada.
Geographic Restrictions
We operate in accordance with applicable laws and regulations. Access to certain features or promotions may be restricted in specific countries or regions due to regulatory requirements. Currently, we welcome players from the following locations: Canada, most European Union member states, Australia, New Zealand, South Africa, Brazil, Mexico, Japan, South Korea, and many other countries worldwide.
Account Registration Rules
To register an account with us, you must provide accurate information about yourself, including your full name, date of birth, email address, and password. You must not create multiple accounts or share access to existing accounts without our consent.
One-Account-Per-User Policy
Each user is entitled to only one active account on our platform at any given time. We reserve the right to close accounts that we believe have been created in breach of this policy, including where we identify patterns of behavior indicating multiple accounts.
Identity Verification and KYC
We may ask you for identification and verification documents as part of our Know Your Customer (KYC) process. You must provide accurate information about yourself during the registration process or when requested by us to comply with anti-money laundering regulations.
Account Accuracy Obligations
You are responsible for keeping your account details, including password and contact email address, up-to-date and correct at all times. This is crucial in ensuring that you receive important updates from us regarding bonuses, promotions, and any other relevant information related to your account or gameplay experience on our site.
Account Security Responsibilities
When accessing the platform using a computer or mobile device connected to the internet, ensure you have a strong password and use reputable security software. Do not share login credentials with others or make them available in public spaces. Also, do not create any weak passwords that might be vulnerable to hacking attempts.
Login Credentials and Password Protection
You should never share your account information (including username and password) with anyone else; doing so may constitute unauthorized use of our services by you.
Restricted Behaviour and Prohibited Activities
We reserve the right to restrict or close accounts at any time if we determine that they have been used for:
Engaging in these activities could result in account closure and removal of funds without refund. We may request additional documentation from you at any time.
Multi-Accounting and Fraud Prevention
We have systems in place to monitor multiple accounts being used by the same individual (multi-accounting). If we suspect this activity, your all accounts will be closed with immediate effect and payments confiscated.
Bonus and Promotion Rules
Bonuses are subject to specific rules outlined on our website or communicated via email notifications. We reserve the right to update these terms at any time; new bonuses may come into effect, but existing ones may have a reduced lifespan or changed requirements for redemption.
Wagering conditions must be met before withdrawing bonus funds (except as otherwise specified in relation to certain promotional offers).
Bonus Abuse Prevention
Bonusing is only available when made with genuine intention. Any suspicious behavior will lead to bonuses being cancelled and account closure at management discretion.
Deposits and Withdrawals
Please refer below for our policies regarding depositing into, and withdrawing from, your user account:
Verification Before Withdrawals
As part of our responsible gaming practices, we may request additional verification information from you prior to making withdrawals.
Processing and Review Procedures
Transactions are subject to review by us and can be cancelled or reversed at any time if required. We reserve the right to close accounts at our sole discretion should we consider your use inconsistent with terms outlined here.
Responsible Gambling Expectations
If you believe you have an issue with gaming responsibly, please contact Gamblers Anonymous Canada for further support.
Self-Exclusion and Account Restrictions
You can opt to self-exclude from playing on the site or choose account closure at any time by contacting our support team. Your request will be processed within 24 hours. Once we have granted your initial exclusion period, you cannot open a new gaming account using this site during that period.
Game Fairness and RNG Systems
We use audited Random Number Generator (RNG) systems for all casino games on the platform to ensure fairness. iTech Labs- and eCOGRA-audited our system to guarantee complete integrity in each game.
Technical Interruptions or Voided Gameplay
Occasionally, technical difficulties can occur, causing gameplay interruptions. If a game is voided due to such an issue, we will notify you promptly after it happens through the account notification system on this site. The decision for gaming restart remains ours at all times during said errors.
Suspension or Closure of Accounts
We reserve the right to suspend or close your account with immediate effect if necessary:
For further reasons outlined above under our restricted behavior and prohibited activities policy.
